Our privacy notice explains how we collect, use, share and protect your personal information. This privacy notice has been updated in accordance with the General Data Protection Regulation (GDPR).

How we collect your data

We collect your data mainly through the initial Health Questionnaire form but may also be collected via phone, email or face to face conversations.

Personal data is also collected via the enquiry form on the website and If you choose to contact My Bodyworks through one of its social media platforms

Enquiry form on the website

• Email
• First name
• Last Name
• Phone number

Information requested when filling out the Medical History Form

• Name
• Email
• Phone Number
• Mobile Number
• Address and post code
• GP Name, address
• Emergency contact
• Current and past medical history details such as past injuries, operations, scars, physical and emotional trauma, past treatments, pregnancy and post natal history, hysterctomy history, medications

Client notes

• Each treatment is documented and saved on your file and may include photos and videos relating to your treatments

How we use your data

We use your data primarily to deliver our service to you; to contact you between appointments with homecare help; inform you of news, events and appointments and for marketing purposes if you have given prior permission. .

Health Questionnaire form

• We collect your personal data upon booking your first appointment with us, in order to create you an account and to be able to provide you with our services in the most informed way.
• The provision of this data is necessary for us to understand your current health, identify any Red Flags and enable us to work with you using our protocols, in case of failure to provide such data you may not be able to use My Bodyworks’ services;

Additional information for your records (the providing of this information is optional)

• We provide you the opportunity to give us any additional history information as it comes up in or out of sessions. Whilst the provision of this data is completely voluntary any information you give us will aid our ability to treat you. This data will be used to supplement the information in our records and help us adapt our treatment recommendations.

Contact form of My Bodyworks

• We collect and process the data in this section in order to identify and respond to the person who sends us a message via the contact form of My Bodyworks

Client Notes

• Your treatment sessions are recorded on file and may include video footage for gait analysis and photos for postural or scar work reference. We use this data to help provide and progress you with an individualized treatment program.

With whom we share your personal data

• Your data will only be shared upon your request or in a referral process to other medical professionals in which we will obtain your prior consent.
• We do not sell, trade or transfer personally identifiable information
• In certain circumstances the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances, My Bodyworks will disclose data after gaining verification that the request is legitimate.

Protection of your data

For how long will we store your personal data?

• We will store your personal data for the length of your treatment with My Bodyworks and for seven (7) years afterwards. This is to meet the legal requirements of My Bodyworks’ insurance policy.

How is your data stored?

• Medical history and personal data is removed from the website as soon as you submit your History Form to us. It is then assigned a unique password and stored in GDPR compliant cloud based servers.
• Our email system will retain your email address on the computer. This computer is under password protection whenever it is not in use. 

Payment data

• My Bodyworks does not retain any payment data. All information collected and processed by our payment providers is managed by their own policies.

Third party links

• We may include third party links, products or services on our website. These third party sites have separate and independent privacy policies. We recommend that you read their individual privacy policy before using their services.

Marketing and Opting out

If you have given permission, we may contact you by email, about hints and tips, blogs, special offers, updates, new services that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See ‘Your rights’, below for further information. This will be sent out via Mailerlite who provide our email marketing services.

Mailerlite are third party data processors. Your email address will remain within their database for as long as we continue to use these services for email marketing or until you specifically request removal from the list.

You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

Your Legal rights

Under the GDPR, you have rights in relation to your personal data.

You have the right to request access to personal data that we may process about you. We will respond to all legitimate requests within one month. If you wish to exercise this right, you should:

• put your request in writing;
• include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
• specify the personal data you want access to

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

• put your request in writing;
• provide us with enough information to identify you (eg account number, user name, registration details); and
• specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

• put your request in writing (an email sent to  with ‘Unsubscribe’ as the subject is acceptable). Alternatively you can Unsubscribe from newsletters by pushing the unsubscribe button at the bottom of the newsletter itself.

You also have the right to :

• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

Please note that the above requests are all subject to the 7 year storage clause above

• You have the right to lodge a complaint with the Information Commissioners Office.

To exercise your rights, in the first instance contact us. 

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to info@mybodyworks.uk .

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on October 6 2022.